Data protection information for the use of Mercedes-Benz eSigning


This privacy policy applies to the use of Mercedes-Benz eSigning.


The protection of your personal data is our highest priority, and is taken into account in all our business processes. The following data protection information provides you with a detailed overview of the processing of your personal data by your contractual partner in connection with the creation of user accounts for Mercedes-Benz eSigning, as well as use of the tool.


Personal data means any information relating to an identified or identifiable natural person. This data protection notice informs you about the nature, scope and purpose of the collection of personal data, and how this data is handled. In addition, you will find out what rights you have with regard to the processing of your personal data.



Table of contents


  1. To whom does this privacy notice apply?
  2. Who is responsible for processing my data, and whom can I contact about data protection?
  3. Where does my data come from, and what data is processed?
  4. What is my data used for (purpose of processing) and on what basis (legal basis) is this done?
  5. Will my data be passed on?
  6. Will my data be transferred to a third country or an international organisation?
  7. Does automated decision-making take place?
  8. For how long will my data be stored?
  9. What rights do I have against my contractual partner?
  10. Can I object to the processing of my personal data?
  11. Right to complain to the supervisory authority
  12. Your contract partner
  13. eSignAnyWhere Terms of Use (Namirial S.p.A.)

1. To whom does this privacy notice apply?


This is to inform you about the collection and processing of your personal data if you have a user account at Mercedes-Benz eSigning or sign a document in the tool.


2. Who is responsible for processing my data, and whom can I contact about data protection?


The controller for the processing of personal data described below (unless another party is expressly designated as the controller) is your contractual partner, with whom you conclude the contract to be signed by means of Mercedes-Benz eSigning.


See item 12 for more information on this and the responsible contact person for data protection issues.


3. Where does my data come from, and what data is processed?


We process personal data ("data") in accordance with the principles of data avoidance and data economy, and only to the extent necessary and permitted by applicable legal requirements.


Unless otherwise stated below, the terms "process" and "processing" also include the collection, use, disclosure and transfer of personal data (see Article 4 No. 2 of the EU General Data Protection Regulation ("GDPR")).


Data in connection with your registration and use of the tool Mercedes-Benz eSigning


Within the scope of our online service, including for registration, we collect data insofar as this is necessary for the fulfilment of our contractual obligations towards you, or you have consented to this.


These particularly include:

  • Master data of the customer registering as a user, in particular surname, first name;
  • Contact details of the customer registering as a user, email address, mobile phone number;
  • Organisation-specific data such as the department, company ID or cost centre
  • Technical data of the customer registering as a user, user ID, outlet ID, VIN, customer ID, Mercedes-me ID, name of the system that created the document to be signed
  • Your signature to sign the documents including time, surfing behaviour and IP address
  • Contractual documents with their contents

4. What is my data used for (purpose of processing) and on what basis (legal basis) is this done?


Collection and processing in the context of the fulfilment of contractual obligations

We collect and process your personal data described in more detail in section 3 as part of the acceptance and fulfilment of our contractual obligations to you (Article 6 sec. 1 lit. b GDPR).

For example, we process your contact details as part of the registration process in order to provide you with this service.


Processing on the basis of a legitimate interest

In addition, we process your personal data insofar as this is necessary to protect the legitimate interests of your contractual partner or a third party (Article 6 Sec. 1 lit. f GDPR).

This particularly applies in the following cases:

  • Insofar as this is necessary for the assertion of legal claims and defence in legal disputes;
  • To safeguard IT security and IT operations;

5. Will my data be passed on?


We do not disclose your personal data to third parties unless you have consented to such disclosure, or we are entitled or obliged to disclose such data owing to legal provisions and/or official or court orders.


We use order processors (e.g. T-Systems or exxcellent solutions GmbH) to provide our service.

Your data will be passed on to them in strict compliance with the obligation to maintain confidentiality, and the requirements of the GDPR and the Federal Data Protection Act.

The processors we commission, who may only process the data for us and not for their own purposes, are obliged to comply with strict standards.


6. Will my data be transferred to a third country or an international organisation?


Data will not be transferred to countries outside the EU or the EEA (so-called third countries) unless we are obliged to do so owing to official or court orders.


7. Does automated decision-making take place?


No automated decision-making takes place.


8. For how long will my data be stored?


We process and store your personal data only for as long as we need them to fulfil contractual or legal obligations.

If there is no longer a legitimate interest, we will delete the data or, if this is not possible, block it.

The filed and completed contractual documents are usually stored with internal employees for 4 years.

Sales-related documents are kept for 10 years, owing to the legal obligation to retain them acc. to ยง 257 I No. 1 and 4, IV HGB.

Expired (not signed in time) or cancelled signing procedures are deleted after three months.


9. What rights do I have against my contractual partner?


You have extensive rights with regard to the processing of your personal data.


We are particularly concerned to familiarise you with these rights:

  • Right to information: You have the right to information about the data stored by us, in particular for what purpose the processing is carried out and for how long the data is stored (Article 15 GDPR).
  • Right to rectify inaccurate data: You have the right to request that we rectify personal data relating to you without delay if it is inaccurate (Article 16 GDPR).
  • Right to deletion: You have the right to request that we delete personal data relating to you. These conditions stipulate that you can request the deletion of your data if, for example if we no longer need the personal data for the purposes for which it was collected or otherwise processed, if we process the data unlawfully or you have legitimately objected or revoked your consent, or if there is a legal obligation to delete it (Article 17 GDPR).
  • Right to restricted processing: You have the right to request restricted processing of your data. You have this right for the duration of the personal inspection if you have disputed the accuracy of the data concerning you, as well as in the event that you opt for restricted processing instead of deletion in the case of an existing right to deletion. Furthermore, processing is restricted in the event that the data is no longer necessary for the purposes pursued by us, but you require the data for the assertion, exercise or defence of legal claims, as well as if the successful lodging of an objection is disputed between yourself and us (Article 18 GDPR).
  • Right to data portability: You have the right to obtain from us the personal data that you have provided to us in a structured, commonly used, machine-readable format (Article 20 GDPR), insofar as this has not already been deleted.

If you wish to exercise any of your rights or receive more information about them, please send an email to your contractual partner or to the address given in section 12.


10. Can I object to the processing of my personal data?


You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you (Article 21 GDPR). We will cease processing your personal data unless we can demonstrate compelling legitimate grounds for this processing which override your interests, rights and freedoms, or where the processing is for the establishment, exercise or defence of legal claims


If you wish to object to the processing of your personal data, please contact your contractual partner in writing or electronically, or send an email to the address in section 12. However, in the event of an objection it is possible that we will no longer be able to provide the services we have agreed with you, or not to the agreed extent.


11. Right to complain to the supervisory authority


If you believe that we are in breach of the GDPR by processing personal data relating to you, you have the right to lodge a complaint with a supervisory authority, e.g. the data protection authority responsible for your place of residence, your workplace or for the location of the data protection breach.


12. Your contract partner


If, contrary to expectations, you are unable to clearly identify your contractual partner or have any other concerns regarding data protection, you can contact pool-id.esigning_data_protection@mercedes-benz.com for further information.


13. eSignAnyWhere Terms of Use (Namirial S.p.A.)


The terms and conditions are an integral part of the agreement between you and Namirial regarding the use of the eSignAnyWhere services and software. By accessing, using or downloading the services, you agree to these terms and conditions; in the event of conflicts with other agreements, the special terms and conditions shall apply.


https://www.esignanywhere.net/en/terms-of-use/



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